Refund policy

🚗 Autoease – Return & Refund Policy (South African E-Commerce)

1. Overview

This Return & Refund Policy applies to all online purchases made from Autoease within South Africa.

This policy complies with the Consumer Protection Act 68 of 2008 (CPA) and related South African consumer laws.

Nothing in this policy limits or excludes any statutory rights of consumers.

2. CPA Consumer Rights (Legal Notice)

Under the Consumer Protection Act, consumers are entitled to receive goods that are:

  • reasonably suitable for their intended purpose
  • of good quality and in working condition
  • free from defects
  • durable for a reasonable period of use

If goods are defective within 6 months of delivery, the consumer is entitled to return them for assessment and request:

  • repair, or
  • replacement, or
  • refund

This is a statutory implied warranty and cannot be waived.

3. Damaged on Delivery (Important for E-Commerce)

Customers must inspect their order upon delivery.

If the product arrives:

  • damaged
  • incomplete
  • or incorrect

The customer must notify Autoease within 48 hours of delivery with:

  • order number
  • clear photos/videos of packaging and product
  • description of issue

Failure to report within this timeframe may limit claim eligibility, except where the CPA applies.

If confirmed as courier damage or fulfilment error, Autoease will:

  • replace the product, or
  • issue a refund, or
  • arrange collection at our cost

4. 6-Month Defective Goods Warranty (CPA)

If a tire inflator develops a manufacturing defect within 6 months of delivery, the customer may return it for inspection.

If a manufacturing fault is confirmed (not caused by misuse), Autoease will, at its discretion in line with CPA:

  • repair the item, or
  • replace it, or
  • refund the purchase price

5. What Is NOT Covered

To the fullest extent permitted by law, Autoease is not responsible for:

  • misuse, abuse, or improper operation
  • incorrect voltage, charging, or adapter use
  • physical damage (drops, cracks, water damage, fire, impact)
  • normal wear and tear
  • unauthorised repairs or modifications
  • commercial or excessive-duty use beyond product rating

If no manufacturing defect is found, the item may be returned to the customer at their cost.

6. Change of Mind Returns (Online Purchases)

Autoease is not legally required to accept returns for non-defective goods.

However, we may allow returns under the following conditions:

  • request made within 7 days of delivery
  • item is unused, in original packaging, and in resaleable condition
  • all accessories, manuals, and packaging included

If approved:

  • return shipping is for the customer’s account
  • a handling/restocking fee may apply
  • original shipping fees are non-refundable

Used, opened, or damaged electrical goods will not be accepted for change-of-mind returns.

7. Return Process (Mandatory Steps)

To request a return:

  1. Contact Autoease via email/WhatsApp support
  2. Provide order number and reason for return
  3. Supply photos or videos if requested
  4. Wait for return authorisation before shipping
  5. Ship item using approved courier method if authorised

Unauthorised returns may be rejected.

8. Inspection & Evaluation

All returned products are subject to inspection.

We will determine whether:

  • the item has a manufacturing defect, or
  • damage was caused by misuse, external factors, or incorrect handling

If no fault is found, the customer may be liable for:

  • return shipping costs
  • inspection/testing fees (where applicable under law)

9. Warranty Repairs

If a product is repaired under warranty:

  • the repaired component carries a 3-month warranty on that specific repair, in line with CPA
  • if the same issue occurs again within that period, further remedies may apply (repair, replacement, or refund depending on circumstances)

10. Refund Processing

Approved refunds will be processed using the original payment method.

Refund timelines depend on:

  • bank processing times
  • payment gateway timelines

Autoease is not responsible for delays caused by banks or payment processors.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Autoease is not liable for indirect or consequential damages
  • liability is limited to the purchase price of the product
  • Autoease is not responsible for losses caused by misuse or incorrect installation

Nothing in this clause limits rights under the Consumer Protection Act.

12. Legal Jurisdiction

This policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008.

Where any part of this policy conflicts with South African law, the law will prevail.