Shipping policy

🚚 Autoease – Shipping & Delivery Policy (South Africa)

1. Overview

This Shipping & Delivery Policy applies to all online orders placed with Autoease in South Africa.

We use trusted third-party courier services to fulfil deliveries nationwide.

2. Delivery Timeframes

All orders are processed and shipped within 1–3 business days after payment confirmation.

Once dispatched, estimated delivery time is:

8–11 business days (standard delivery)

Delivery timeframes are estimates and may vary depending on:

  • courier volume and capacity
  • destination location (urban vs rural areas)
  • public holidays and weekends
  • unforeseen logistics delays

3. Courier Service

Autoease uses Aramex Store-to-Door for nationwide deliveries.

Once your order has been handed over to Aramex:

  • the shipment is managed entirely by the courier
  • tracking details will be provided where available
  • delivery updates must be followed via the courier tracking system

4. Delays in Delivery

While we strive to meet all estimated delivery timeframes, delays may occur due to factors outside of Autoease’s control, including courier operations and external logistics disruptions.

To the maximum extent permitted by law:

  • Autoease is not liable for courier-related delays once the order has been dispatched
  • delivery timeframes are estimates and not guaranteed delivery dates

However, this does not remove your rights under the Consumer Protection Act regarding undelivered goods.

If a delivery is significantly delayed, Autoease will reasonably assist the customer in:

  • tracking the parcel
  • opening an investigation with the courier
  • resolving delivery issues where possible

5. Risk & Responsibility

Ownership and risk transfer as follows:

  • Once an order has been collected by Aramex, responsibility for physical delivery transfers to the courier
  • Autoease remains responsible for ensuring the product is correctly dispatched and handed over
  • In the event of loss or damage in transit, we will assist in lodging a courier claim

Customers are advised to inspect packaging upon delivery and report any visible damage within 48 hours.

6. Failed Deliveries

If delivery fails due to:

  • incorrect address provided by the customer
  • customer unavailable after multiple delivery attempts
  • refusal to accept delivery

The order may be:

  • returned to Autoease at the customer’s cost
  • subject to additional re-delivery fees

7. Tracking Information

Where available, tracking details will be provided via email or SMS once the order has been dispatched.

Tracking updates are managed directly by Aramex and may not always update in real time.

8. Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated in promotions.

Shipping fees are non-refundable once an order has been dispatched.

9. Address Accuracy

Customers are responsible for ensuring that all shipping details are correct at the time of purchase.

Autoease will not be responsible for:

  • incorrect addresses
  • missing unit numbers or access details
  • delays caused by incomplete delivery information

10. Force Majeure (Beyond Our Control)

Autoease shall not be liable for delays or failure to deliver caused by events beyond reasonable control, including:

  • natural disasters
  • strikes or labour disruptions
  • courier network interruptions
  • load shedding or infrastructure failures
  • national emergencies or restrictions

11. Legal Compliance

This policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008.

Nothing in this policy limits statutory consumer rights.

Where there is conflict between this policy and South African law, the law will prevail.